http://www.e-blogs.info/Business-Voip Business Voip Services en-us (C) 2012 by AVAD Technologies Tue, 27 Mar 2012 10:40:19 +0400 www.E-Blogs.info 2.0 http://blogs.law.harvard.edu/tech/rss http://www.e-blogs.info/Business-Voip/?goto=1 Why is it that some businesses have passed on the opportunity to implement Voice over IP (VoIP) even though VoIP has been proven to be able to deliver significant benefits to the organization? Many businesses have sited fears of potential unforeseen implementation costs, quality issues or possibly putting their network at increased risk. Research has shown that many companies, both large and small are uncertain about the benefits to their organization that a small business phone service provider offers. 55 percent of North American and European companies reported that they did not understand the value that a unified communications solution can deliver to their organization. Many individuals in the position to make or influence the telecommunications decision do not fully understand the benefits a Voice over IP telephone system can have for their organization. These individuals generally understand how VoIP works, the improvement in ROI, and some of the features made available by VoIP. But, unless they truly embrace how VoIP enables Unified Communications and think through all the possibilities a VoIP business solutions brings to the organization, they are unlikely to implement VoIP. “The Vonage Syndrome” Even though, VoIP companies are fairly new as compared to the traditional telephone companies, many of these newer VoIP companies are not effectively making the case for VoIP to their clients. The biggest mistake these new companies make when discussing the benefits of Business VoIP Phone Service is the cost savings over their current telecommunications solution. I call this the “Vonage Syndrome”. While cost is important, it should not be the primary selling point. In fact, existing telecom companies are still competing with and winning new deals against VoIP broadband service provider. It is the IP PBX features and functions that business VoIP solutions bring that set VoIP apart from traditional PBX systems. Small business VoIP provider or vendors must first educate their customers as to why VoIP makes sense for their business. When speaking with a perspective client, it is important to stress that VoIP technology has dramatically improved, especially call quality and reliability. More importantly, voice over internet protocol companies must stress how VoIP technology can be used to help the customer improve customer service and efficiency. Forrester (News – Alert) Research has determined that mobility is a top priority for companies, with 64 percent of respondents citing it as a priority and 23 percent calling it a critical priority. In order to continue to increase mobility and extend to companies the functionality they want to be efficient and productive, a move toward business voip services makes sense. If you notice, cost savings was not in the top 2 reasons. Conclusion: The biggest benefit of hosted voip phone system service is the functionality a VoIP system offers. These new features offer businesses ways to improve customer service, increase customer satisfaction, aid in AVAD Technologies is a leading small business phone service provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete small business voip solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, VoIP advantages and outbound call center solutions for small business and large enterprise customers. To learn more about AVAD Technologies Hosted VoIP solutions please call (800) 733-4136. Visit here for more information : http://www.avadtechnologies.com/calling-plans/... Voip http://www.e-blogs.info/Business-Voip/?goto=1#comment Thu, 30 Jun 2011 11:16:37 +0400 http://www.e-blogs.info/Business-Voip/?goto=1 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=2 Avad Technology Most businesses move to Voice over IP (VoIP) on the belief that VoIP technology will save money over their current phone system. In many instances, this is simply not true. Traditional phone companies have responded to the VoIP challenge by lowering their rates. With this being the case, what is it that explains why so many companies are moving to VoIP? If the benefit of moving to a voip internet broadband telephone is limited to just the cost savings, we would not expect to see so many companies adopting VoIP technology. What is the Real Benefit of VoIP for Businesses The real benefit companiesâ€(TM) gain from adopting VoIP technology comes from the increase in productivity, improvement in customer satisfaction and flexibility. Productivity/Customer Satisfaction and Flexibility Virtual PBX for small business, especially Hosted VoIP enables companies of all sizes in virtually any industry to increase productivity. Because a VoIP Phone Systems allows companies to incorporate workers in any geographical location, companies can expand their hours of operation without incurring overtime. For example, a company with a technical support department can have support staff on the east coast and the west coast. This allows a company to have expanded hours of operation and not has to pay overtime since employees will be working during normal business hours. This is a productivity gain because a company gets the same level of output without increasing costs. It is also an increase in customer service since the company was able to increase the hours it can provide customer service (8:00 A. M. Est to 8:00 P.M. Pst). Another obvious productivity/satisfaction gain comes from giving companies the ability to hire workers in any area that has a high speed internet connection. Just because your company headquarters is in a high rent area, like New York, Chicago, Los Angles, does not mean you have to have your entire company at this location. The JetBlue Example JetBlueâ€(TM)s 500 reservations agents work out of their homes within a half-hour drive of the JetBlue Reservations Center in Salt Lake City, Utah. The Reservations Center has 100 seats for training new reservations agents and also houses the IT staff. JetBlue reservations agents connect to the host reservations system over the internet and use voip internet phone service to interact with customers. The IT staff supports reservations agents remotely by business voip phone system. And when the agents have a hardware problem that canâ€(TM)t be resolved over the phone or they need to upgrade the operating system or application, they take their removable hard disks to the Reservations Center to be reimaged or exchanged for new disks. By using voice over internet protocol services, JetBlue has tapped into a pool or talent that may not have been available had JetBlue required their reservation agents to work out of a central office location? Another benefit to JetBlue from this strategy is the savings in overhead associated with leasing office space. This expense completely goes away because JetBlue adopted VoIP technology. Conclusion VoIP, especially VoIP Solutions for small business, offers company opportunities to increase productivity, improve customer satisfaction and save money. The flexibility to hire workers in any location and incorporate them into a companyâ€(TM)s phone system is a game changer. Companies are now freed from only having to draw talent from the local area surrounding the home office location and they are no longer to accept the higher rent space of a geographical area, just because it happens to be where there headquarters are located. AVAD Technologies is a leading Business VoIP Phone Service in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete Hosted call center solution to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, VoIP advantages and Virtual Call Center software for small business and large enterprise customers. Visit here for more info : http://www.avadtechnologies.com/business-pbx/virtual-call-center/... Voip http://www.e-blogs.info/Business-Voip/?goto=2#comment Mon, 11 Jul 2011 11:07:43 +0400 http://www.e-blogs.info/Business-Voip/?goto=2 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=3 Avad TechnologyIf you are looking for a call center to outsource your processes, you must keep some essential points in mind. Of course there are many call centers out there that can provide you the basic services, but are they all really good? You bet not. Make sure you take a look before you try to leap. Here are some points that will help you get the right call center for your business: Do they have the right technology? The right hosted VoIP call center should have financial soundness and right technology. They must also have ability, experience and institutional stability before you consider them as possible choices. After you have weeded out call centers based on these fundamental points, you are ready to make selections. Are they helpful? A call center is there to provide help to your customers. If it is not helpful to you, chances are that it won’t be of much help to your clients either. Check their management operations to see their level of service. Talk to them to know if they actually understand the nature of your business. Can you contact the call center directly, or do you have to pass through various levels of authorities to get in contact with the right person? Can they adapt to your needs, or do they have rigid policies? Do they respond to your requests half heartedly? The basic purpose of inbound call center outsourcing is to provide helpful services to your customers. Just keep in mind that if they aren’t too helpful to you, they won’t be half as helpful to your customers. This beats the whole purpose of hiring a call center. Who is recommending them? When you talk to any hosted pbx providers, they will represent themselves as the best company in the market. So how do you get to know which one is actually the best? To know that, just ask them for some recommendations. From those, select the ones that have businesses similar to yours and ask them what they feel about their call center services. This analysis will clear many things out. What is their culture? Visit the call center and take a look at the people working there. Are they smiling and relaxed? Or tensed and rushing? Talk to the human resources people there. Get to understand their culture. If the employees seem happy and helpful, this would be a good sign. Do you have specifics? If you have some specific choices, like multilingual support, make sure the contact center software you are considering has the desired features. If they do not have enough support, then there is no use hiring them. Once you put all the companies through these scanning points, you will have a really thin list of IP call center companies. There will most probably be just one company that would satisfy all these criteria. Hire them. AVAD Technologies is a leading voice over internet protocol services in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete VoIP calling plans to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, VoIP advantages and contact center solutions for small business and large enterprise customers. Visit here for more information : http://www.avadtechnologies.com/about/network-architecture/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=3#comment Thu, 21 Jul 2011 11:00:56 +0400 http://www.e-blogs.info/Business-Voip/?goto=3 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=4 We Manage the Infrastructure - You Manage the Call Center AVAD Virtual Call Center simplifies the set up and installation of your call center. The only hardware your need are computers, headsets and a high speed internet connection. We will do the rest of the set up. Installation of your call center can take less than 48 hours. You have complete control through AVAD’s Call Center Web Interface, you can make all of the changes to your call center for small business including adding agents in any location including home based call center agents. We monitor and trouble shoots your Call Center 24/7 to insure the highest level of service. With our system there are no upfront hardware or software costs, no additional infrastructure, and no leased phone lines. We provide a complete call centers solution, it’s up to you to configure to suit your individual needs. Of course we are always there to assist should you run into any problems. Because we are a Hosted service, we can respond to any changes in your agent staffing. Our web interface is intuitive and easy-to-use and will let you manage your agents and reconfigure your Hosted call center whenever you need to. AVAD’s Hosted Call Center Software supports both individual as well as distributed multi-site call centers to act as single managed VoIP solutions, regardless of geographic location. AVAD’s Hosted VoIP Call Center supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location. AVAD Technologies is a leading small business VoIP provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete business small VoIP to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, small VoIP phone system for business and VoIP business solutions for small business and large enterprise customers. Visit here for more information : http://www.avadtechnologies.com/about/... Voip http://www.e-blogs.info/Business-Voip/?goto=4#comment Wed, 03 Aug 2011 10:15:11 +0400 http://www.e-blogs.info/Business-Voip/?goto=4 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=5 The nation’s small businesses are always looking for cost-effective ways to manage their operations. Many of these organizations are abandoning traditional office phone systems in favor of Small Business VoIP Telephone Systems. What is VoIP? A small business VoIP uses an organization’s existing Broadband Connection to transmit voice the same way that traditional telephone networks transmits voice. The call is routed using a small business phone service provider network just like traditional telephone calls are routed. VoIP is often less expensive than traditional telephone systems, especially for long distance calls. A VoIP handset has the same telephone number regardless of location, so users can plug the phone into any high speed internet connection and continue to make or receive phone calls as if they were sitting in their office without notifying the IT department or the Hosted VoIP PBX phone service. Installation To the average small business, Business VoIP may seem like an esoteric technology that will be difficult to adopt. In fact, nothing could be further from the truth. Most small VoIP phone installation does not require an on-site visit from the provider. VoIP equipment is interchangeable and therefore is lies prone to becoming obsolete. Although there is dedicated small business pbx phone system, the system can be used with traditional telephones. The operation of the phone system is the same as a traditional system. Customers, vendors and other incoming callers dial the number just like they did before. They won’t even realize the telephone system is changed. Outgoing calls also operate the same way and your staff won’t need to learn new technology just to make a phone call. Downside? There are few limitations to hosted business VoIP solutions over traditional phone systems. The biggest concern is if your internet connection goes down you lose your phone service as well. And the internet connection may have lag that isn’t noticeable in normal web surfing or downloading but makes back-and-forth conversations slow and frustrating. To overcome the limitation, many businesses VoIP business solutions provide legacy phone ports so you can still connect a few traditional phone lines to the system. The system will automatically route the calls to the best available one according to the pre-configured rules. So when the internet connection is down, the phone service can still be available. Voice over internet protocol services is a great alternative for businesses that cannot afford to have a dedicated in-house IT staff. With Hosted VoIP small business solutions, most of the telecom equipment is located at the VoIP Provider’s office. The only telecom equipment located at your offices is the VoIP Phone Sets. Overall, VoIP has far more advantages than disadvantages and some experts predict it is only a matter of time until analog phone systems go the way of the rotary dial. AVAD Technologies is a leading voice over internet protocol providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete Virtual Call Centers for small business to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, VoIP call center for business and VoIP business solutions for small business and large enterprise customers. To learn more about AVAD Technologies Hosted VoIP system please call (800) 733-4136 Visit here for more information : http://www.avadtechnologies.com/about/network-architecture/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=5#comment Tue, 23 Aug 2011 10:15:55 +0400 http://www.e-blogs.info/Business-Voip/?goto=5 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=6 With concerns rising about offshore outsourcing in terms of quality and security, more companies are becoming interested in the cost-saving benefits of using agents who work from their homes. Savings is important, but it should not come at the expense of lost revenue, and if your customers are primarily from the US, you know how frustrating it can be speaking with an agent from a foreign country that is difficult to understand. Often this leads to customers who simply hang up and go elsewhere. If you decide to develop your call center services in-house, you can support your customer service or sales staff with Hosted Call Center technology that efficiently routes calls, offers multiple ways to interact with customers (audio only, Video and Chat), and manages the information your customers provide by integrating with your customer relationship management software. You can create a hybrid contact center solutions that integrates in-house call center agents with home-based call center agents. Save Money with Home Based Call Center Agents A Hosted Call Center allows your business the ability to incorporate home based agents with your in-house call center agents or even an outsourced call center. Home based call center agents gives you the added benefit of staffing with local people who speak the language and who have the same culture. This is very appealing to many of your customers. Using home based Call Center Agents also makes staffing easier and opens up a whole new source of employees. It also allows you to save money by reducing the need for office space to house your call center. Many home-based agents work part-time or as independent contractors. This reduces expenses significantly as your company is not required to pay for health insurance, benefits, sick time, vacation time and maternity leave. You only pay the call center agent when he or she is actually working. Virtual call center for small business have been around since the 1990s, but companies were reluctant to give up the control and supervision of an in-house call center. JetBlue Airways Inc was one of the first companies to implement home based call center agents. Jet Blue now has a 900+ call center agents that work exclusively-at-home. Call Blending Improves Call Center Efficiency AVAD’s Call Blending allows agents to move between Inbound and Outbound seamlessly maximizing productivity. A big benefit is this greatly reduces idle time for inbound agents. Previously, agents were either inbound or outbound call center agents. This leads to staff being underutilized. If no calls were coming in, the agent would simply sit idle and while you pay them. The process of call-blending helps to maximize the time that each work station can devote to handing the telephones, both inbound and outbound calls. The process is automatic and can be configured to your company’s individual needs. As an agent completes a phone call and becomes available, the system will place the agent into the inbound queue and notify the agent by emitting a tone in the headset. The will then be connected to a caller. This allows distribution of the inbound calls to be more evenly distributed across agents. Call centers of all types use call blending as a way to keep employees productive but not overworked, and keep customers happy. About AVAD’s Hosted call centers solution AVAD’s A Hosted Call Center solution is a complete solution that includes VoIP, call center software, automated dialing, IVR/ACD, recording, reporting, and multi-media capabilities and Call Blending. AVAD Technologies is an ideal solution for small businesses that are seeking an affordable outbound and inbound Call Center solution. AVAD simplifies hosted VoIP call center for small business by assigning a call center consultant to your your company who will assist you throughout the installation and ongoing management of your call center. Your business can create complex Call Center Software or a simplied solution; it all depends on your specific needs. Managing communications, and integrating with your customer relationship management software like SalesForce.com is built into AVAD’s Hosted Call Center solution and is now available to businesses of any size at a fraction of the cost from five to 10 years ago. AVAD Technologies is a leading VoIP service providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete VoIP business solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, VoIP small business and VoIP business solutions for small business and large enterprise customers. If you would like to learn more about how a Hosted VoIP Call Center can benefit your company, please call (800) 733-4136 or you can complete a short Call Center Quote Request Form. Visit here for more information : http://www.avadtechnologies.com/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=6#comment Thu, 01 Sep 2011 14:20:35 +0400 http://www.e-blogs.info/Business-Voip/?goto=6 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=7 Small Business Hosted VoIP PBX If your primary motivation is to reduce your telephone expense, this article may not be for you. On the other hand, if you want to learn about the factors that should be evaluated when selecting a Hosted VoIP Provider for your small business, then you should continue reading the rest of this article. VoIP service providers in USA - It’s not only about price Price is only one of many factors that should be evaluated when selecting small business phone service provider. When you consider that your company’s phone system is the primary means by which employees and customers, communicate with your company, then choosing a phone system solely on the basis of price is may lead to incorrect decisions. Any savings in the short term will pale in significance to the loss of revenue from a decline in productivity and customer satisfaction. How many times have you called a company after doing research on their product and hung up the phone in frustration because either you were not able to reach a person who could help you or were placed on hold by either a receptionist or an automated system. What a waste. This scenario happens all the time, and many times the phone system is the culprit. This is why you should consider the PBX Features and the business VoIP telephone plans the Hosted VoIP Provider offers and how you can use those features to enhance your business’s objectives. For example, if your current phone expense is $1,000.00 a month, the most you could possibly save is $1,000.00. Assuming that you were able to get your phone service for free, which is unlikely? That is it, you can’t save any more than 100%. While reducing expenses is important, in order to succeed in the long run, a company must increase revenue and the phone system must be able to support your business objectives. Can the prospective system support my Business Objectives? As a business owner or manager, you should be asking the following fundamental question about your phone system: does it have the capability to support your current/and future/business objectives? Specific questions include; 1. Can the system Improve productivity? For example, can your current phone system incorporate remote locations and home based employees? Or, is each location on a separate system? 2. Is your company’s phone system unified? Having to tell a caller to hang up and dial another location in your company is frustrating at best. At worst, it could cause you to lose a potential customer. 3. Can the phone system support your customer support requirements? Can employees and customers reach your critical departments 24/7 even if no one is physically at the office? Can the phone system automatically route calls to the proper department regardless of geographic location? 4. Will the VoIP Provider work with you to customize the system? The VoIP Provider is extremely important. The VoIP Provider should provide 24/7 support and monitoring of your VoIP phone system. The business telecommunication services provider should also provide training to your employees both during the initial installation as well as future training of new employees. As you can see, price while important, is not the primary consideration when choosing your next business telephone system. These are just some of the questions that must be considered when choosing a Hosted VoIP Provider. AVAD Technologies is a leading Voip broadband service provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete business VoIP solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and VoIP business solutions for small business and large enterprise customers. Visit here for more information : http://www.avadtechnologies.com/about/network-architecture/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=7#comment Mon, 19 Sep 2011 09:15:47 +0400 http://www.e-blogs.info/Business-Voip/?goto=7 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=8 The nation‘s small businesses are always looking for cost-effective ways to manage their operations. Many of these organizations are abandoning traditional office phone systems in favor of small business VoIP networks. What Is VoIP? Most people have heard of small business VoIP but may not know exactly what it is. They know it ‘s some kind of digital phone system but don’t understand the mechanics. A small business VoIP uses an organization‘s existing internet connection to transmit voice the same way the network transmits data. The call is routed through VoIP service providers to get to the destination just like traditional telephone calls are routed through the phone company central offices. VoIP is often less expensive than standard office phone systems, especially for long distance calls, and has a lot more flexibility. The VoIP handset carries the same telephone number regardless of location, so users can plug into the system from any location to make or receive phone calls. This portability is not just limited to the office building. An employee on travel can plug the handset into the hotel‘s internet connection and automatically have calls routed to that phone. How Hard Is It To Convert to VoIP? To the average small business, VoIP may seem like an esoteric technology that will be difficult to adopt. In fact, nothing could be further from the truth. Company telephone equipment doesn’t become obsolete. Although there are dedicated Business VoIP telephones, the system can be used with traditional telephones. The operation of the phone system is the same as a traditional system. Customers, vendors and other incoming callers dial the number just like they did before. They won’t even realize the telephone system is changed. Outgoing calls also operate the same way and your staff won’t need to learn new technology just to make a phone call. The only thing you need to learn is how to take advantage of the new found freedom and flexibility the Hosted voicemail service for business offers. The One Number Follow Me feature that you can specify who and when people could reach you at which phone number; The Voice Mail that sent to your cell phone so you can see it and listen to it at the right time; The Auto Attendant that directs the calls to the right person at different hour of the day; Employees working from home, even in a different state, etc… What Are The Downsides to VoIP? There are few limitations to business VoIP phone system over traditional phone systems. The biggest concern is if your internet connection goes down you lose your phone service as well. And the internet connection may have lag that isn’t noticeable in normal web surfing or downloading but makes back-and-forth conversations slow and frustrating. To overcome the limitation, many hosted VoIP phone system provide legacy phone ports so you can still connect a few traditional phone lines to the system. The system will automatically route the calls to the best available one according to the pre-configured rules. So when the internet connection is down, the phone service can still be available. For businesses that cannot afford to have a dedicated IT personnel to keep their network always at its best shape, many business pbx solutions again provide an alternative by using traditional phone network in house, and only using the Internet/network to provide VoIP service when it is necessary. – Like connecting VoIP phone service provider or employees work at home using IP extensions. So even the in house network connection is somehow affected by virus or malfunctioned equipment, the phone system can still function well. Overall, VoIP broadband service has far more advantages than disadvantages and some experts predict it is only a matter of time until analog phone systems go the way of the rotary dial. AVAD Technologies is a leading VoIP broadband phone service in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete VoIP call center solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and Virtual Call Center software for small business and large enterprise customers. Visit here for more information : http://www.avadtechnologies.com/about/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=8#comment Wed, 28 Sep 2011 09:53:01 +0400 http://www.e-blogs.info/Business-Voip/?goto=8 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=9 NEW YORK, NY, September 19, 2011 – AVAD Technologies, LLC, a leading provider of VoIP broadband phone service to small and medium size businesses, today announced enhancements to its Hosted Call Center solution. These enhancements include improved Reporting a Predictive Dialer and a new Web Portal Interface. These new capabilities are designed specifically for call centers with higher call volumes and more complex reporting requirements. AVAD Technologies Hosted inbound/outbound call center supports all call center environments, from small companies to individuals that need basic call distribution, queuing, and simple reporting, to advanced distributed, wholesale and in-house call centers. Recent Enhancements to AVAD’s Hosted VoIP for Business Include: Enhanced Reporting – broader real-time and historical performance metric capture enables call center supervisors to optimize their local or global workforce, with the use of new pre-configured, scheduled and customizable reports. Redesigned Web Clients – a user-friendly web interface enable agents to more efficiently handle calls and improve a supervisor’s ability to monitor agent activity in order to ensure greater customer satisfaction. AVAD’s Hosted Call enables increased efficiency for geographically distributed VoIP for call center for small business. Allowing these companies to realize significant cost savings and efficiency. Benefits of AVAD’s Hosted VoIP call center solutions AVAD Technologies business VoIP Phone Service offer several benefits for small and medium size companies, including: Cost Savings – Limited upfront capital investment and predictable ongoing operating expenses. Efficient Supervision of a Virtual Workforce – Management of multi-site, mobile and remote agents from our web based call center portal. Administrative Flexibility – Ability to quickly and efficiently handle unexpected call volume, without negatively impacting customer wait times. Business Continuity – Calls are queued and can be quickly and easily re-routed to alternate locations. AVAD Technologies is a leading small business VoIP provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete call centers solution to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and small business VoIP solutions for small business and large enterprise customers. Visit here for more information :http://www.avadtechnologies.com/... Telecomunication http://www.e-blogs.info/Business-Voip/?goto=9#comment Tue, 11 Oct 2011 10:17:56 +0400 http://www.e-blogs.info/Business-Voip/?goto=9 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=10 When business slows, companies respond by reducing expenses. What would happen if your business was not allowed to cut costs because of language in one of your service contracts? The answer is obvious, at worst, your business could fail or at the very least, your profits will be reduced. Term Contracts Benefit One Side – And It’s Not Your Side Telecommunications companies have been using term contracts to lock businesses into paying for a set level of service for years. If your business has slowed, a term contract locks you into paying for services that you don’t need. Service contracts only benefit one of the parties to the contract, and that party is not you. A telecom service contract that locks you into a minimum amount of services for a fixed period of time only benefits the telecom company. To show you how completely one sided a service contract is, what do you think would happen if during the contract period, your company needed to increase the service above the terms on the initial contract. Do you think the company would say no, you have to wait until your contract expires? Of course not, they will happily let you pay more; they just don’t want you to pay less. If You Are Forced To Sign A Term Contract, At least Ask For a Business Downturn Clause If you have no other options and you are forced to sign a term service contract, at least include a business downturn clause. Some telecom companies have started offering a “business downturn flexibility” clause in the contracts to both new and existing customers. These new clauses are a ploy to keep companies locked in. Small business hosted VoIP companies are not under any pressure to improve the quality of their services because they have had a virtual monopoly. VoIP is a real threat to this industry. Instead of innovating, telecommunications companies have responded by locking you in. Long term, this strategy is doomed. AVAD Technologies Hosted Business VoIP Phone Service A Small business pbx system service provider that does not require Long-Term Contracts With AVAD Technologies you are free to leave at anytime and for any reason. Of course we don’t want you to leave, but we won’t use a contract to make you stay either. Our motto is, We can’t make customers stay; we can only make them want to stay” We work hard every day to earn your business. We believe a telecommunications system is a tool that helps our customers meets their corporate goals. In effect, we become your in-house telecommunications department. AVAD Technologies is a leading small business VoIP provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete virtual call centers solution to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and voice over internet protocol providers for small business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to Hosted small business phone service, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Visit here for more information : http://www.avadtechnologies.com/about/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=10#comment Fri, 21 Oct 2011 09:08:30 +0400 http://www.e-blogs.info/Business-Voip/?goto=10 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=11 If you are using a VoIP phone system, there is a good chance you have experienced poor call quality. This article discusses the causes of VoIP call quality problems and what you can do to correct them. The causes of poor quality VoIP calls are easy to diagnose and correct. Your VoIP Service Provider should be able to identify and work with you to correct these problems. More importantly, these problems should not be ongoing. If your VoIP Service Provider is unable to correct your call quality problems, you need to find a different provider. 5 Most Likely Causes of Poor VoIP Calls and How You Can Fix Them: 1. The Problem: Jitter Jitter is a common problem of the connectionless networks or packet switched networks. Because the information (voice packets) is divided into packets, each packet can travel by a different path from the sender to the receiver. When packets arrive at their intended destination in a different order then they were originally sent, the result is a call with poor or scrambled audio. Jitter is technically the measure of the variability over time of the latency across a network. Jitter is one of the most common VoIP call quality problems. The Solution: Use Jitter Buffers A jitter buffer temporarily stores arriving packets in order to minimize delay variations. If packets arrive too late then they are discarded. 2. The Problem: Latency VoIP delay or latency is characterized as the amount of time it takes for speech to exit the speaker’s mouth and reach the listener’s ear. Latency sounds like an echo. There are 3 types of delay commonly found in today’s VoIP Phone Service networks; 1. Propagation Delay: Light travels through a vacuum at a speed of 186,000 miles per second, and electrons travel through copper or fiber at approximately 125, 000 miles per second. A fiber network stretching halfway around the world (13, 000 miles) induces a one-way delay of about 70 milliseconds (70 ms). Although this delay is almost imperceptible to the human ear, propagation delays in conjunction with handling delays can cause noticeable speech degradation. 2. Handling Delay: Devices that forward the frame through the network cause handling delay. Handling delays can impact traditional phone networks, but these delays are a larger issue in packetized environments. 3. Queuing Delay: When packets are held in a queue because of congestion on an outbound interface, the result is queuing delay. Queuing delay occurs when more packets are sent out than the interface can handle at a given interval. The Solution: Prioritize Prioritizing VoIP traffic over the network yields latency and jitter improvements. Policy based network management, bandwidth reservation, Type of Service, Class of Service, and Multi-Protocol Label Switching (MPLS) are all widely used techniques for prioritizing VoIP traffic. A quality VoIP router can solve many of these issues and will result in business quality call centers solution for small business. 3. The Problem: Poor Internet Connection Most ISP’s are designed for web surfing and not VoIP advantages. Transporting voice packets is different and requires an additional set of internet protocols that your ISP may not be providing. The Solution: Business Class High Speed Fortunately, most of the ISP’s, including cable and DSL high speed internet providers offer business class high speed internet service that is acceptable. 4. The Problem: Inadequate Router Bad equipment is bad equipment. The Solution: Install a Specialized VoIP Router This is one of the most common causes of call quality issues. Many small businesses use their internet connection for both voice and data. This is perfectly fine as long as your router has the ability to prioritize VoIP traffic. Without a router that is configured for packet prioritization, call quality can be impacted by the other users on your network. For example, if during a call, another user on your network downloads a large file, without packet prioritization, your call quality could be degraded. A VoIP router prevents this from happening by giving priority to voice traffic on your network. VoIP routers are not an expensive piece of hardware. A VoIP router for a small business ranges from $300.00 for a five person office to under $1,000.00 for a 25-person office. 5. The Problem: Internal Network Improperly Configured VoIP is less than 10-years old. Many companies do not consider the higher quality demands of VoIP communications. If your company decides to route both voice and data over the same network without properly configuring your network for VoIP traffic, you can expect to have call quality issues. The Solution: Network Configuration This is one of the easiest and least expensive problems to correct. A business voice services for Business capable router that is properly configured will generally solve the problem. AVAD Technologies is a leading small business VoIP provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete Virtual PBX for small business to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and business VoIP phone system for small business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a Hosted VoIP phone service, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Visit here for more information :http://www.avadtechnologies.com/broadband/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=11#comment Fri, 04 Nov 2011 08:17:39 +0300 http://www.e-blogs.info/Business-Voip/?goto=11 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=12 There Are 2 Types of Business VoIP Installations: a Hosted VoIP service or a Premise VoIP service. The choice of installation depends upon the specific needs of your company as well as the level of expertise and commitment to managing a particular VoIP installation. Types of Business VoIP phone installation 1. Premise VoIP Installation: Own and manage on your location the telecommunications hardware and the software. 2. Hosted VoIP Installation: Lease the Services from a business VoIP providers A Premise based solution requires additional network equipment as well as dedicated servers and reliable battery backup systems. Network integrity testing should also be done before implementing a premises VoIP solution. VoIP Greatly Increases Flexibility A voice over internet protocol services offers a great deal more flexibility than a Premise Based VoIP system. Both types of installation come loaded with Advanced PBX Calling Features that can easily be added to any telephone. However a Hosted VoIP solution offers greater flexibility when adding new locations or when adding new users to your system. Changes can also be made quickly and easily with a Hosted VoIP system. Moves, adds and changes are easily completed without the need for a technician to come to site, saving about $125.00 per visit. Business VoIP Phone Service allows you to easily move your telephone sets while keeping the telephone number and features intact. You can even move a Hosted VoIP phone systems set to a completely different physical location and that phone will still behave as if it were in your primary office location. You simply unplug your phone and plug it into another network jack location that is connected to the network. As new features and applications are designed they can be added to your network. A hosted business VoIP frees your company from the burden of managing the security of the locations that house your system. The hardware that runs a Hosted VoIP service should be housed in an ultra secure location located with redundant facilities. Among the many security features of such a location is a backup power supply that can keep the facility running for at least 15-days along with a team of technicians that monitor the systems 24/7. A Hosted VoIP broadband phone service also does not require the purchase or maintenance of VoIP hardware and software and is therefore easier and much less costly to implement. IP telephone sets, a specialized router are the only hardware that is required to install Hosted VoIP phone system. VoIP Reliability Continues to Improve There should not be difference in the reliability between a Hosted VoIP solution and Premise VoIP solution. VoIP, while once considered unstable, has now become a reliable communication solution. Distributing call processing functions across the network eliminates any single point of failure. Choppy calls, once the number one complaint among users, have now stabilized thanks to newer technology and better networks. Providers are moving towards a new standard for the VoIP network, H.323. Infrastructure Traditional software VoIP telephone systems required at least one pair of analog telephone wires to each workstation. With VoIP, only one cable (a data connection) is needed to the desktop, which will accommodate both voice and data. Conclusion Voice over IP is here to stay. A VoIP phone system is easily updated to the latest software version at generally no charge. This ensures that your company is always up to date with the newest technology available. This keeps you a step ahead of your competition. Integration into a CRM life Salesforce.com and other customized business processes has already happened significantly reducing ongoing maintenance and development costs. With a Hosted VoIP installation, any problems can be fixed quickly and do not require an onsite visit from a technician. With a Premises VoIP installation, the problems are your responsibility. With a Hosted VoIP installation, other than a broken phone, all problems can be fixed remotely. Traditional PBX systems and Premises VoIP installations often require a truck-roll (on-site visit) to the premise, a requirement that introduces a period of delay in trouble-shooting. Further, most VoIP business solutions is monitored by the hosting company 24 and #215;7. To get that same level of service in a traditional PBX or Premises VoIP installation requires a much higher (and therefore more expensive) service level agreement. With a Hosted VoIP phone system, maintenance issues can be more quickly and efficiently addressed because the majority of equipment is located offsite. AVAD Technologies is a leading small business VoIP provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete VoIP call center solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution and Business PBX and large enterprise customers. Visit Here For More Informations: http://www.avadtechnologies.com/business-pbx/virtual-call-center/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=12#comment Tue, 15 Nov 2011 09:09:06 +0300 http://www.e-blogs.info/Business-Voip/?goto=12 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=13 Many businesses continue to use the telephone the same way they did 10, 20 or even 30-years ago. These companies are missing an enormous opportunity to transform their company by using a Hosted VoIP phone system to increase productivity, improve customer support while saving money. Why You Need To Manage Incoming Calls Every employee, customer and prospective customer at some point will interact with your company over the telephone. It is extremely important to carefully map out your company’s incoming and outgoing call flow to make this process as efficient as possible or you risk losing business. An effective call handling process ensures your company has a professional image. A Hosted VoIP phone system gives you complete control over how incoming and outgoing calls are processed. Having an effective process avoids problems such as losing important calls and transferring callers to the wrong person or department. You are the 3rd person I have been transferred to! Your customers do not like being transferred incorrectly from one department to the other. Routing a customer call to the appropriate department on the first try is very important, especially if that customer is already upset about something. Don’t compound the problem by incorrectly handling these calls. We have all had this experience and it leaves a very bad taste. We see a lot companies that let the calling experience just happen, evolve over time, or allow employees to decide how customer calls should be handled. This is not the way you want to manage such a critically important business function. You would be surprised how many companies manage the phone system this way. The good news is that you can easily turn this situation from a problem into a benefit with a Hosted VoIP phone system. A Hosted VoIP Phone System Is Affordable Most small businesses don’t realize how affordable small business pbx phone that has state-of-the-art is. This is great news for the growing business. Many of your competitors have fallen into the same trap of portraying an unprofessional image simply because they don’t realize how easily a Hosted VoIP phone system can correct this problem. One of the main reasons why companies have not been able to create a professional phone image is that is either too expensive or too difficult or both. The initial investment to get a fully functional Hosted VoIP For Business phone system is a lot less than you might think. You can buy quality IP phones for less than $125.00. The only other hardware required is a VoIP router. For a 15 person company, a VoIP router costs less than $750.00. You can add more items like conference phones and video conferencing phones, but in order to get a fully functioning phone system all you really need are the IP Phone sets and a VoIP router. Only Pay For The Services You Need – No Hardware With a traditional phone system, you have to purchase the hardware required for the services your phone system needs. If your company needs an Auto-Attendant, you have to purchase Auto-Attendant hardware and pay for the installation. In the future, if you need to add a second Auto-Attendant in a different location, you are forced to purchase additional hardware. This is not the case with a Small business pbx system. You get complete freedom to change your phone system at any time without purchasing additional hardware and paying for installation. You can literally change, add or remove phones, auto-attendants, hunt groups, call centers on-line and in real time. The Flexibility To Adapt As Conditions Change Flexibility is the true benefit of small business hosted VoIP. You will no longer have to adapt your business to the limitations imposed by your phone system. If you think about it, almost everything you do and every change you make to your company requires changes to your phone system. Often, it is the cost of the changes to your phone system that prevents companies from executing strategies. It is difficult to measure the cost of not executing a strategy, but companies that do not adapt often do not succeed. AVAD Technologies is a leading hosted business VoIP in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete Call Center Software to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution, business VoIP solutions for Business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a VoIP broadband phone service, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Visit here for more information : http://www.avadtechnologies.com/broadband/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=13#comment Fri, 25 Nov 2011 09:11:26 +0300 http://www.e-blogs.info/Business-Voip/?goto=13 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=14 One of the most over looked aspects of moving office locations is the impact the move will have on your employees. Moving is a stressful time for the management responsible for executing the move, but is equally stressful for the employees. Your employees must not only get used to new surroundings, they must also conduct business as usual even though for them nothing is as usual. Even the best planned moves are stressful. So why is it that companies add to the stress by changing phone systems on the same day they move to a new location? The answer is based on an old assumption that is no longer true. Management assumes the new hosted VoIP phone system should be installed in the new location and will be ready for use on the first day the new office opens. If we were still in the era of the tradition PBX phone system, this would be true. Hosted VoIP has changed business telecommunications in many positive ways. One of these benefits is that Hosted VoIP has simplified the installation process and costs nothing if you do it yourself. Still, many businesses assume they have to wait to install the VoIP system in their new office location. Anyone can move a Hosted VoIP for businesses Moving a Hosted VoIP phone system is nothing like moving a traditional PBX phone system. It is much simpler because all of the hardware is hosted and maintained by the hosted pbx providers. The only telecom equipment at your offices are the IP Phone sets and since they are plug and play, they can easily be moved by your employees to the new office. As long as each employee keeps the same IP Phone, the system will function exactly the same in your new office. As soon as the IP phones are connected to the network, the re-installation of your VoIP phone system is complete. All company greetings (Auto-Attendant), call routing, voice mail greetings and voice mail boxes remain unchanged. It is really that simple. Your phone systems continues to function normally during the move Even while your IP Phones are in boxes your phone system continues to function normally. This is because the equipment that runs your system is not in your office; it is offsite at the VoIP Service Providers telecom facility. Only phones that are packed are down. The other parts of the system, including your company’s main greeting (Auto-Attendant), individual employee voice mail greetings and voice mail boxes continue to function normally. Your employees can even forward incoming calls to their mobile devices during the move so they won’t miss any calls. To the outside world your company’s phone system will appear as if nothing has changed, even during the move. With a traditional business phone system or even a Premise based VoIP system, your system will be down during the move. Hosted VoIP makes moving less stressful for employees If you have decided to switch to a hosted VoIP phone system, you might as well install the new system in your old office before you move. Since there is no additional cost for installation and you have already purchased the IP phone sets (which are probably sitting in a box somewhere in your offices), you might as well install the system and train your employees before you move into new offices. When moving day arrives, learning a new phone system will be one less headache and new thing your employees will have to deal with. AVAD Technologies is a leading voice over internet protocol providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete Call Center Software to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution, hosted call center solution for Business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a business telecommunication services service, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Visit here for more information :http://www.avadtechnologies.com/business-pbx/virtual-call-center/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=14#comment Thu, 08 Dec 2011 08:35:19 +0300 http://www.e-blogs.info/Business-Voip/?goto=14 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=15 A Predictive Dialer is a component of business phone system, generally in a Call Center environment, that dials automatically, a list of telephone numbers (a client or prospect list) and connects live callers automatically to an available Call Center Agent. The predictive dialer uses a sophisticated algorithm, that learns the unigue calling patterns of a call center, predicts availability of Hosted VoIP Virtual Call Center agents, dials the appropriate amount of telephone numbers and maximizes the time agents spending speaking with live callers. How does a predictive dialer work? The predictive dialer keeps track of the success rate (calls answered by a live person) of the telephone numbers on the list being dialed, an adjusts the rate at which telephone numbers are dialed. The predictive dialer simultaneously monitors the call center agents to determine a typical call length and therefore when an agent will next be available. The dialer dialer uses this information to maximize the time call center agents speak with live callers. Unanswered, busy, disconnected calls, calls to fax, answering, and automated services are disgarded, only calls answered by live people are connected to agents. This greatly increases the productivity as it frees them from the agents from having to manually dial telephone numbers, waiting idly listening to voice mail greetings, and spending valuable time on unsuccessful calls. Why are pedictive dialers popular? Predictive dialers are popular because they result in significant savings by reducing the number of call center agents required to handle a given volume of calls. Every minute a call center agent spends on tasks other than speaking with a live caller is inefficient. Dialing phone numbers, listening to voice greetings are time not spent handling import customer, tech support, and potential customer calls. A predictive dialer has been shown to dramatically increase the percentage of time call center agents spend communicating with customers. VoIP small business that implements predictive dialers can expect an increase in agent talk time and therefore productivity. Agents in call centers that do not use predictive dialers typically spend 20-minutes per hour talking to a live customer, whereas agents in VoIP broadband phone service that use a predictive dialer spend approximately 45-minutes out of each hour speaking with customers. This is a dramatic increase in productivity and therefore cost savings. AVAD Technologies is a leading sip VoIP service provider in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete call centers solution to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution, hosted call center solution for Business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a business telecommunication services, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Vivir here for : http://www.avadtechnologies.com/about/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=15#comment Wed, 21 Dec 2011 13:40:46 +0300 http://www.e-blogs.info/Business-Voip/?goto=15 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=16 Most businesses move to Voice over IP (VoIP) on the belief that VoIP technology will save money over their current phone system. In many instances, this is simply not true. Traditional phone companies have responded to the VoIP challenge by lowering their rates. With this being the case, what is it that explains why so many companies are moving to VoIP? If the benefit of moving to a managed Voip solutions is limited to just the cost savings, we would not expect to see so many companies adopting VoIP technology. What is the Real Benefit of Hosted VoIP For Business The real benefit company’s gain from adopting VoIP technology comes from the increase in productivity, improvement in customer satisfaction and flexibility. Productivity/Customer Satisfaction and Flexibility VoIP, especially Hosted VoIP enables companies of all sizes in virtually any industry to increase productivity. Because a business small Voip phone system allows companies to incorporate workers in any geographical location, companies can expand their hours of operation without incurring overtime. For example, a company with a technical support department can have support staff on the east coast and the west coast. This allows a company to have expanded hours of operation and not has to pay overtime since employees will be working during normal business hours. This is a productivity gain because a company gets the same level of output without increasing costs. It is also an increase in customer service since the company was able to increase the hours it can provide customer service (8:00 A. M. Est. to 8:00 P.M. Pst). Another obvious productivity/satisfaction gain comes from giving companies the ability to hire workers in any area that has a high speed internet connection. Just because your company headquarters is in a high rent area, like New York, Chicago, Los Angles, does not mean you have to have your entire company at this location. The JetBlue Example JetBlue’s 500 reservations agents work out of their homes within a half-hour drive of the JetBlue Reservations Center in Salt Lake City, Utah. The Reservations Center has 100 seats for training new reservations agents and also houses the IT staff. JetBlue reservations agents connect to the host reservations system over the internet and use voice over IP (VoIP) connections to interact with customers. By using VoIP technology, JetBlue has tapped into a pool or talent that may not have been available had JetBlue required their reservation agents to work out of a central office location? Another benefit to JetBlue from this strategy is the savings in overhead associated with leasing office space. This expense completely goes away because JetBlue adopted VoIP technology. Conclusion VoIP, especially Hosted Voip small business solutions, offers opportunities to increase productivity, improve customer satisfaction and save money. The flexibility to hire workers in any location and incorporate them into a company’s phone system is a game changer. Companies are now freed from only having to draw talent from the local area surrounding the home office location and they are no longer to accept the higher rent space of a geographical area, just because it happens to be where there headquarters are located. AvadTechnologies.com offers voicemail service for business, VoIP Services and VoIP Solutions for small business and large enterprise customers.... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=16#comment Wed, 21 Dec 2011 13:42:59 +0300 http://www.e-blogs.info/Business-Voip/?goto=16 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=17 Why is it that some businesses have passed on the opportunity to implement Voice over IP (VoIP) even though VoIP has been proven to be able to deliver significant benefits to the organization. Many businesses have sited fears of potential unforeseen implementation costs, quality issues or possibly putting their network at increased risk. Research has shown that many companies, both large and small are uncertain about the benefits to their organization that a VoIP telephone system offers. 55 percent of North American and European companies reported that they did not understand the value that a unified communications solution can deliver to their organization. Many individuals in the position to make or influence the telecommunications decision do not fully understand the benefits a Voice over IP telephone system can have for their organization. These individuals generally understand how VoIP works, the improvement in ROI, and some of the features made available by VoIP internet phone service. But, unless they truly embrace how VoIP enables Unified Communications and think through all the possibilities a VoIP system brings to the organization, they are unlikely to implement VoIP. "The Vonage Syndrome" Even though, VoIP companies are fairly new as compared to the traditional telephone companies, many of this newer Small Business Telephone companies are not effectively making the case for VoIP to their clients. The biggest mistake these new companies make when discussing the benefits of VoIP is the cost savings over their current telecommunications solution. I call this the “Vonage Syndrome”. While cost is important, it should not be the primary selling point. In fact, existing telecom companies are still competing with and winning new deals against VoIP providers. It is the IP PBX features and functions that a VoIP telephone system brings that set VoIP apart from traditional PBX systems. Business VoIP vendors must first educate their customers as to why VoIP makes sense for their business. When speaking with a perspective client, it is important to stress that software VoIP Phone Systems technology has dramatically improved, especially call quality and reliability. More importantly, VoIP companies must stress how VoIP technology can be used to help the customer improve customer service and efficiency. Forrester (News - Alert) Research has determined that mobility is a top priority for companies, with 64 percent of respondents citing it as a priority and 23 percent calling it a critical priority. In order to continue to increase mobility and extend to Hosted VoIP PBX phone service Company the functionality they want to be efficient and productive, a move toward business VoIP makes sense. If you notice, cost savings was not in the top 2 reasons. Conclusion: The biggest benefit of voice over internet protocol services is the functionality a VoIP system offers. These new features offer businesses ways to improve customer service, increase customer satisfaction, aid in AVAD Technologies is a leading residential VoIP providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete contact center solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution, and contact center software for Business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a hosted contact center service, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Check out also for call center agent software and Call Center Software... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=17#comment Wed, 04 Jan 2012 09:15:39 +0300 http://www.e-blogs.info/Business-Voip/?goto=17 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=18 Why is it that some businesses have passed on the opportunity to implement Voice over IP (VoIP) even though VoIP has been proven to be able to deliver significant benefits to the organization. Many businesses have sited fears of potential unforeseen implementation costs, quality issues or possibly putting their network at increased risk. VoIP service providersResearch has shown that many companies, both large and small are uncertain about the benefits to their organization that a VoIP telephone system offers. 55 percent of North American and European companies reported that they did not understand the value that a unified communications solution can deliver to their organization. Many individuals in the position to make or influence the telecommunications decision do not fully understand the benefits a Voice over IP telephone system can have for their organization. These individuals generally understand how VoIP works, the improvement in ROI, and some of the features made available by VoIP internet phone service. But, unless they truly embrace how VoIP enables Unified Communications and think through all the possibilities a VoIP system brings to the organization, they are unlikely to implement VoIP. “The Vonage Syndrome” Even though, VoIP companies are fairly new as compared to the traditional telephone companies, many of this newer Small Business Telephone companies are not effectively making the case for VoIP to their clients. The biggest mistake these new companies make when discussing the benefits of VoIP is the cost savings over their current telecommunications solution. I call this the “Vonage Syndrome”. While cost is important, it should not be the primary selling point. In fact, existing telecom companies are still competing with and winning new deals against VoIP providers. It is the IP PBX features and functions that a VoIP telephone system brings that set VoIP apart from traditional PBX systems. Business VoIP vendors must first educate their customers as to why VoIP makes sense for their business. When speaking with a perspective client, it is important to stress that software VoIP Phone Systems technology has dramatically improved, especially call quality and reliability. More importantly, VoIP companies must stress how VoIP technology can be used to help the customer improve customer service and efficiency. Forrester (News – Alert) Research has determined that mobility is a top priority for companies, with 64 percent of respondents citing it as a priority and 23 percent calling it a critical priority. In order to continue to increase mobility and extend to Hosted VoIP PBX phone service Company the functionality they want to be efficient and productive, a move toward business VoIP makes sense. If you notice, cost savings was not in the top 2 reasons. Conclusion: The biggest benefit of voice over internet protocol services is the functionality a VoIP system offers. These new features offer businesses ways to improve customer service, increase customer satisfaction, aid in AVAD Technologies is a leading residential VoIP providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete contact center solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution, and contact center software for Business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a hosted contact center service, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Visit here for : www.avadtechnologies.com/... Telecommunication http://www.e-blogs.info/Business-Voip/?goto=18#comment Wed, 04 Jan 2012 09:16:40 +0300 http://www.e-blogs.info/Business-Voip/?goto=18 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=19 Yes it can, but that costs extra. Certain businesses and government agencies that support critical infrastructure require their phone systems to be functional 100% of the time. Examples include the military, police, fire and hospitals. When failure is not an option, then you must have redundancy in the event your primary system fails. Sky diving is an example of an activity where failure is not an option. Sky divers always carry a reserve shoot in case their primary shoot fails. The cost of adding a second parachute adds to the cost of sky diving. The same principal applies when adding redundancy to Hosted VoIP phone systems. Watch Out For the Bogus Performance Guarantee While VoIP technology has become very stable over the past several years, no technology is 100% reliable. If your company requires 100% reliability, then you must build redundancy into your system. You cannot expect the provider of any service, including Business VoIP Phone Service to guarantee 100% reliability. While the provider of a service publicly states they offer a 100% guarantee, to find out exactly what that means, you must read the fine print. In companies that provide a service like, like Business VoIP phone service, this is known as the Service Level Agreement (SLA), often tells a different story. Most SLA’s have a “Damages” clause which is where the company limits its damages in the event of a service outage. In the event of an outage, regardless of how “damaging” financially it is to your company, the most you can expect to recover is a percentage of your monthly bill. That is a bogus guarantee and one that you should not rely on. How do you get 100% uptime on your phone system? The answer is actually fairly simple. In order to guarantee 100% uptime of your phone system, or for any system, you need two completely independent fully functioning systems in place. An example of this type of redundancy is a backup generator at a hospital. It is unacceptable for people to die if the facility looses power and that is why hospitals always have redundant power supplies. Situations like these require an 100% redundancy. How much redundancy your company needs depends on the damage an outage could cause. The economic harm of an outage is affected by the frequency and duration of an outage. What is your tolerance for phone system outages? Before you spend money building redundancy into your system, you should determine the economic cost of an outage. The amount of redundancy your company requires depends on the answers to the following questions; 1. Is any outage time acceptable? 2. How long of an outage can you withstand before the damage to your company becomes unacceptable? 3. How much are you willing to pay to guarantee against each outage type? 4. Are some types of outages unacceptable? 5. Are you willing to live with the occasional system wide outage that lasts for a hour or less or occasional call quality issues? Redundancy is a trade off, most of the time There are different ways of achieving redundancy on Hosted VoIP solutions. Complete, 100% guaranteed redundancy requires 2 of everything and costs roughly twice as much as your current phone bill. Other types of redundancy cost less to achieve. Before building redundancy into your system, determine how much and what types of phone system outages your company can accept and then figure out how much it costs to implement. In some fields 100% redundancy is a must, Sky Diving is one that comes to mind. AVAD Technologies is a leading residential VoIP providers in USA. With its cutting edge line of integrated voice/data solutions, AVAD Technologies provides complete contact center software solutions to cost-conscious, results-driven, value-oriented organizations. Avad Technologies offers business VoIP solutions, VoIP Services, call centers solution, and Hosted VoIP For Business and large enterprise customers. If you would like to learn more about how AVAD Technologies can help your company convert to a business VoIP services, please call (800) 733-4136 to speak with a Business VoIP Specialist or you can complete a short VoIP Quote Request Form. Visit here for : http://www.avadtechnologies.com/business-pbx/virtual-call-center/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=19#comment Fri, 13 Jan 2012 10:21:48 +0300 http://www.e-blogs.info/Business-Voip/?goto=19 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=20 Why Does My Business Need a Call Center? The answer to this question is simple, “Call Center technology will help your company close more sales”. In order to close more sales, you need a telephone system that allows you to precisely control the customer experience when that customer is ready to make the purchase or is in the pre-purchase information gathering process. A properly structured Hosted VoIP Call Center can have a profound impact on your sales closing ratio. A Hosted VoIP Call Center will ensure that sales calls are always routed to available sales agents no matter where they are located and regardless of the time of day. If all of your agents are busy assisting other calls, the VoIP Call Center will give callers information about your products, as well as periodically letting the caller know how long they will have to wait to speak with an agent. We Manage The Infrastructure – You Manage The Call Center AVAD provides a complete VoIP call center solutions. We provide 100% of the network equipment, hardware, VoIP software, local and long distance calling and toll free numbers. We also help you customize a Call Center solution and we will help train your staff. We understand it is complicated to implement and manage a Call Center. We help you every step of the way to insure that you are successful. With AVAD, no previous Telecommunications or Call Center experience is required. Tell us is what type of customer experience you want, in plain english, and we will design the solution for you. Our 100% Money Back Satisfaction Guarantee Says It All. “If for any reason during the first 60-days following installation of AVAD Technologies Business Hosted VoIP PBX phone service does not meet your expectations, we will uninstall and refund any monies incurred by your organization for Capital Expenditures (CAPEX) promptly.” No questions asked. Why Choose AVAD’s Hosted Call Center? AVAD’s Hosted Call Centers solution is a complete solution that includes VoIP, call center software, automated dialing, IVR/ACD, recording, reporting, and multi-media capabilities and Call Blending. AVAD Technologies is an ideal solution for business VoIP services that are seeking an affordable Call Center solution. AVAD simplifies Call Centers for small businesses by assigning a call center consultant to your your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex Call Center solution or a simply solution; it all depends on your specific needs. Managing communications, and integrating with your customer relationship management software like SalesForce.com is built into AVAD’s Hosted Call Center solution and is now available to businesses of any size at a fraction of the cost from five to 10 years ago. If you would like to learn more about how Hosted VoIP Contact Center solutions can benefit your company, please call (800) 733-4136 or you can complete a short Call Center Quote Request Form. Visit here for more information : http://www.avadtechnologies.com/about/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=20#comment Wed, 25 Jan 2012 10:28:44 +0300 http://www.e-blogs.info/Business-Voip/?goto=20 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=21 When failure is not an option Business VoIP Phone ServiceIf you are like most businesses, your phone system is a critical component of your business. Before you decide to use the services of a particular Hosted VoIP Company you need to do your research. Not all VoIP phone service provider are the same nor are the conditions that exist at each customer location identical. This however does not excuse implementing Hosted VoIP phone systems that delivers poor performance. It is the responsibility of the broadband VoIP Provider to ensure that each installation has the proper conditions in place to ensure maximum results. If a customer wants Hosted VoIP primarily to save money, and at the same time the customer is not willing to pay for the proper equipment to ensure quality of service, the Hosted residential VoIP providers is asking for problems if they agree to work with that customer. You can’t expect to get business quality voice running over a crappy router supplied by an ISP with a $19.95/month DSL connection and try to run 25 users on that system. This is guaranteed to fail. On the other hand, if the Hosted VoIP Provider works with the prospective customer and explains what is required and what it costs to install a business grade VoIP for small business solution and prospective customer actually follows the VoIP Providers recommendations, the chances of delivering a successfully VoIP phone system greatly increase. The ideal Hosted VoIP solution has the following components; • T-1 connection dedicated to Voice • VoIP router from manufacturers like Edgewater Networks or Cisco • IP Phones from Polycom or Cisco • Hosted VoIP Service from a quality provider • Hosted VoIP Provider can prove they have redundant facilities. • Hosted voice over internet protocol providers offers superior customer service It comes down to the simple but time honored saying “Do your home work first” and “if it sounds to good to be true, it probably is”. Your phone system is a critical component of your company; it does not make sense to cut corners on one of the most important parts of your business. This is why sky divers don’t choose the cheapest parachute. Failure is not an option. Tell Us About Your Needs – Get started with AVAD today. Feel free to call us toll-free at (800) 733-4136 or you can complete a short Call Center Quote Request Form. AVAD’s Small Business Telephone Service is a complete solution that includes VoIP, call centers solution, automated dialing, IVR/ACD, recording, reporting, and multi-media capabilities and Call Blending. AVAD Technologies is an ideal solution for business voice services that is seeking an affordable hosted VoIP phone system. AVAD simplifies contact center solutions for small businesses by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex Call Center Software or a simply solution; it all depends on your specific needs. Visit here for more information : http://www.avadtechnologies.com/business-benefit-voip/... VoIP http://www.e-blogs.info/Business-Voip/?goto=21#comment Fri, 17 Feb 2012 08:45:04 +0300 http://www.e-blogs.info/Business-Voip/?goto=21 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=22 If one of the reasons you are considering VoIP for your business is because the VoIP Provider offers Unlimited Calling, you need to pay close attention to the fine print. Most VoIP phone service provider has a clause in their service agreement called a Fair Use Policy or FUP. Before accepting service, make sure this policy is something your business can live with. What does a fair use policy clause mean to me? Business VoIP Providers that offer unlimited calling for one monthly price are really not telling you the truth. These plans almost always include a fair use policy in their Terms of Service. A fair use policy sets a maximum amount of minutes per month you can call. Any calls above this amount will be metered and added to your bill. The good news is that most VoIP companies will view your account in aggregate. If one of your users goes over the fair use limit, but the rest are under, they will allow you to share the minutes from your entire company, and if in aggregate, you are under the policy limit you will not be charged. Most businesses rarely exceed the fair usage limits on an aggregate basis. You just have to make sure the fair use policy includes the aggregate language. The reason VoIP service providers in USA have include this Claus is because they price their service based on an assumption that on average, each VoIP broadband phone user will use a certain number of calling minutes each month. VoIP Providers also calculate the maximum minutes that if exceeded, will result in a loss to the VoIP Provider. The number of minutes that results in a loss to the VoIP Provider is usually what determines the fair use policy maximum calling minutes. The levels at which the fair use policy kicks in and your start getting metered for overage varies from 1,500 minutes to 2,500 minutes per month depending on the VoIP business phone system Provider. The average office worker typically spends about 800 minutes per month. For most Hosted VoIP solutions businesses the fair use policy never comes into play. If your company is a heavy phone user, check the fair use policy before you sign up. In the interest of full disclosure, AVAD Technologies offers an unlimited calling plan and has a fair use policy limit of 1,500 minutes per month in aggregate. AVAD Technologies is an ideal solution for small business answering service that is seeking an affordable hosted contact center system. AVAD simplifies VoIP for businesses by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex call tracking software or a simply solution; it all depends on your specific needs. Visit here for more information : http://www.avadtechnologies.com/small-business-hosted-call-center/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=22#comment Tue, 28 Feb 2012 08:10:35 +0300 http://www.e-blogs.info/Business-Voip/?goto=22 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=23 As a consultant you’re often tight on time. You have clients to deal with, projects to work on, marketing to do …and the list goes on. One area that consultants should give more consideration to is outsourcing. You can outsource a whole host of areas of your business, but let’s just look at one today – your telephone communications. When you first hear the word call center you probably think of a big open office floor with hundreds of cubicles and phones ringing off the hook … a buzz of men and women quick talking to take an order or to provide support filling the air. Valuable In More Than One Way Today however, call center services go way beyond this and as a consultant can help you in more than one area of your business. Here are just a few examples: • You’ll be out at meetings or on the road all day … call centers generally offer an answering service and can receive your calls for you and forward them to your mobile phone if and when needed. • You’re putting on a seminar or have created an information product you want to sell – of course you’ll have registration online, but many people still prefer calling in – this is a perfect job for a call center to help you with. • Your business is growing, and while you’re not quite ready to hire a full time assistant you do want and need someone answering your day to day calls … call centers often have receptionist services that can help you with all of that and more. • And there’s a whole other angle to this too. Call centers can be useful for your client projects. When you want to conduct a survey or some research … call centers can help you get that data by making those calls for you. Choosing the Right VoIP Service Providers The call center market is a crowded one and you’ll find all kinds of companies offering a wide array of services. Before you choose one to work with be sure that they clearly understand your goals, are open to doing an initial project like a trial so you can see if you like the working arrangements, and be sure take a look at their client list (and don’t be afraid to give one or two a call to get the whole story). Virtual Call Centers Strategy to Find New Clients Let me share with you another way that all of this can help you to bring in new clients. If you’ve been reading this blog for a while you’ll know I’m a big believer in edu-marketing – that is marketing through educating prospective clients and not bombarding them with hardcore sales messages. A classic edu-marketing strategy is to offer a free video or report on your website, in your marketing materials, ads and so forth. By giving your prospects the option to call a 24/7 voice mail system that automatically collects their name and contact info they feel better because they know they won’t be ‘pushed to buy’ and are then more likely to request your information … which is great for you because the more people that see your materials and the value in what you offer the better. Hope you enjoyed this look into how you can make small business call center work for your consulting business. We’ll continue to look at other ways you can outsource aspects of your business for growth in future posts. If you’ve used call center services and have a story (good or bad) to share, would love to hear about it in the comments below. AVAD Technologies is an ideal solution for small business answering service that is seeking affordable Hosted VoIP phone systems. AVAD simplifies VoIP internet phone service by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex call center monitoring software or a simply solution; it all depends on your specific needs. Visit here for : http://www.avadtechnologies.com/hosted-voip-call-center/... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=23#comment Tue, 13 Mar 2012 08:10:13 +0300 http://www.e-blogs.info/Business-Voip/?goto=23 AVAD Technologies http://www.e-blogs.info/Business-Voip/?goto=24 If you are like most businesses, the answer lies somewhere between ambivalence and total disdain. Maybe you are at the point “if it’s not broke, then don’t fix it”. While your phone system may not be broken, it really could be a lot better. VoIP is a tool that allows businesses of any size to have a better phone system at a price even a small business can afford. A Business Hosted VoIP Phone System can be easily custom designed to meet your businesses exact requirements without the need to purchase expensive telecommunications hardware. Any business can literally have a state-of-the-art phone system up and running in a matter of hours that has an upfront cost of $29.95/per user plus the cost of a USB headset and a soft phone. Your system can have multiple office locations, incorporate home based employees, include Automated Attendants that can answer and transfer callers to any of your employees regardless of their geographic location, music on hold, a complete voice mail system plus many more contact center solutions Features that are too numerous to list here. AVAD Technologies specializes in the small/medium sized business market. Business small VoIP is all we do. AVAD provides a complete solution, we provide local and toll free phone numbers, the Business VoIP hardware and software, plus free installation and ongoing support. AVAD Technologies is an ideal solution for small business answering service that is seeking affordable Hosted VoIP phone service. AVAD simplifies Hosted VoIP phone systems by assigning a call center consultant to your company who will assist you throughout the installation and ongoing management of your call center. Your business can create a complex contact center services or a simply solution; it all depends on your specific needs. If you are thinking about switching your business to VoIP or just have some questions, please feel free to call (800) 733-4136 or fill out the following contact form and a Business VoIP Specialist will give you a call. Visit here for : http://www.avadtechnologies.com/hosted-voip-call-center/ ... Telecommunications http://www.e-blogs.info/Business-Voip/?goto=24#comment Tue, 27 Mar 2012 10:40:18 +0400 http://www.e-blogs.info/Business-Voip/?goto=24 AVAD Technologies